Addresses & Packaging

Does ABUniverse ship discreetly? What packaging do you use?

Yes! We Ship Discreetly.We have two packaging options, depending on what you select on your order. 1. Our poly mailers are sturdy and opaque, yet...

Shipping Policies & Advisements

Returned Packages & Reshipping If a package is returned to us for reasons outside of ABU’s or the carrier’s control, the customer is responsible ...

I need an urgent order change! What do I do?

Be sure to review your order confirmation email as soon as possible. If you notice anything that needs to be changed, it's important to act quickly. ...

I entered the wrong address. Can I change it?

Be sure to review your order confirmation email after placing your order to ensure all details are correct. I entered the wrong address and my orde...

How to Order to a US Military Address

First of all, thank you for your active service. If you haven't done so already, please reach out to ABUCares regarding your military discount.To addr...