Ordering & Payment
Can I use my FSA Card for Diapers?
When using a FSA Card for our Diapers you will often need a receipt of the order to receive the compensation from your company. To receive a speci...
Can I preorder a product that's out of stock?
Usually not.We will occasionally offer preorders at our discretion, and this will generally be for very popular products that have been out of stock f...
Does ABU Accept Mail Orders?
Yes we do! You'll still need to use the website to figure out the exact total, including shipping, or call us ahead of time and we'll calculate the pr...
What shows on my credit card statement when I purchase from ABUniverse?
Charges from ABUniverse will appear on your credit card statement as “STROM” or “STROM HOLDINGS.”Some card issuers - especially wallet apps&...
Gift Code FAQs
Q: Do gift codes expire?A: They do not.Q: How do I get one?A: Gift codes are given out when we run special promotions. You may also purchase Gift card...
I've ordered the incorrect items.
Be sure to check your order confirmation email after placing your order to ensure you have ordered the correct items. Before your order is processe...
Order Confirmation Information
When you successfully place an order on our regional website, we'll send you an order confirmation email which contains the following information. If ...
I have an unauthorized payment from STROM on my bank statement. What do I do?
Contact ABUCares via ticket or email. We'll work with you and do what we can to resolve the issue. We will need to collect some information from you i...
Does ABU do subscription or reorder payments?
Not at this time. We have plans to eventually implement this program.